Frequently Asked Questions
Everything you need to know about your PAUME experience.
What is the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to monitor your package's journey directly on the carrier's website.
Are PAUME products safe for sensitive skin?
Yes, our formulas are dermatologically tested and crafted with clean, nourishing ingredients designed to be gentle on all skin types, including sensitive skin.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to bring PAUME to more countries in the near future.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unopened products within 30 days of delivery for a full refund, minus shipping costs.
Is PAUME cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; all of our products are 100% vegan and we never test on animals.
How can I contact customer support?
Our team is here to help! You can reach us via email at [email protected] or through our contact form. We typically respond within 24-48 business hours.