Returns & Exchanges

At PAUME, we want you to love your hand care routine; if you are not completely satisfied with your purchase, we offer easy returns on unused items within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your products are in their original, unopened packaging and were purchased within the last 30 days to qualify for a full refund or exchange.

• 2.
  Start Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 3.
  Pack and Ship

  Securely pack your items in the original shipping box if possible, attach the provided return label, and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.